RicohProduction Print

Critical Communications

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Is it critical?

If you answer “yes” to any of these questions, you're working with critical communications. And if you make a mistake, your business suffers. If you print them accurately, your business prospers.

  • Does the document have to be perfect?
  • Is it regulated?
  • Are you required to track and report on it?
  • Does it contain customization or personal information?


Cash in on critical communications

How large is the opportunity? In the U.S., billions of "critical" documents are produced every year—insurance policies, medical records, voting ballots, statements, customized direct mail, casino coupons, lottery tickets and more. Ricoh’s Critical Communications solution suite helps you prove that each critical communication is accurately produced and delivered. How can you produce these jobs successfully and prove accuracy at the lowest cost? Implement one of our critical communications solutions because it addresses specific operating challenges:

  • Postal optimization. Streamline mail handling and qualify for postal discounts.
  • Tracking and compliance. Drive 100 percent integrity and meet reporting requirements.
  • Automation. Eliminate human errors and manual tasks.
  • Productivity/cost reduction. Reduce labor costs, improve throughput and increase utilization rates of assets you already own. 

We specialize in helping companies like yours handle sensitive information without a hitch. For decades, our workflow solutions have kept information moving efficiently, in the right formats, in the way that people want to receive their documents.

See how Ricoh's critical communications suite has helped CCS Printing improved their mailroom integrity for their two million pages printed each month.


Get your regulatory ducks in a row

Industries such as healthcare and finance want to outsource printing more than ever, but maintaining regulatory compliance can be daunting. Worry no more. Our easy-to-use, turnkey Critical Communications solutions prevent errors from creeping into your work. And when regulations and document formats change, your solution can be reconfigured easily. No need to risk non-compliance.

Preserve data

Tag, data integrity, you're it

Our Critical Communications software tags each document and page electronically, so you can pinpoint errors and jobs that require reprinting. You can report on each piece to prove that each document is delivered to the right person and complies with the applicable regulations.

Downsize mail costs

Do you know your total cost of postage, materials, insertion equipment and sorting equipment? Here’s a hint: It’s a big number. Downsize it! And get all the discounts you deserve. Our Postal Enablement feature automates the step of extracting address information from fully composed documents so it can be sent to third-party postal optimization software. You can ease into postal optimization or jump in with both feet. Here's why. You can install the Postal Enablement feature yourself or ask our Professional Services team to design and install a complete, customized Mail Integrity solution that builds on the feature.

Small business, big results

Our Critical Communications solutions rival the solutions available to large businesses—at a fraction of the cost. And because they are vendor neutral, they fit right into your infrastructure so you can avoid complications or costly surprises. Want to be even more competitive? Consider data analytics or a modern document composition solution.

The Critical Communications solution suite

The Critical Communications solution suite consists of three software "platforms".

Our modular workflow automation software, RICOH ProcessDirector and RICOH ProcessDirector Express,offers these optional critical communications features:

  • Postal Enablement extracts address information from fully composed documents and presents it to third-party postal optimization software. The address information is cleansed, invalid addresses are suppressed, and addresses are sorted in post office-ready sequence. You can use any third-party software you want, but the feature is tested with industry-leading products.

    By automating this critical early step in your mail workflow, you can manage information more easily and reduce labor costs. For example, with RICOH ProcessDirector and RICOH ProcessDirector Express, you can set up and configure workflow once and simply run jobs after that. The software automatically pulls out the address information and puts back the corrected address information that is returned from the third-party software.

  • Automated Verification enables 100 percent mail integrity and peace of mind. It scans pieces at multiple points in a workflow, reports errors and automates any necessary reprints.
  • Deadline Tracker helps keep jobs on schedule based on criteria you set.
  • Cutsheet printer support for Xerox and Kodak lets you connect the cutsheet printers of Ricoh and other leading manufacturers to the workflow. And you can count on piece-level integrity regardless of which printer you use.

TotalFlow DocEnhancer, an Adobe Acrobat Professional plug-in tool, allows you to edit fully composed PDF files and extract data to prepare lists and reports. Optional critical communications features include:

  • Postal Enablement extracts address information from fully composed documents and presents it to the third-party postal optimization software of your choosing. The address information is cleansed, invalid addresses are suppressed, and addresses are sorted in post office-ready sequence. You can ease into postal optimization— a few mouse clicks and you're on your way to saving postage because you won't mail items with invalid addresses.

  • Ticketer simplifies and speeds up ticketing because you can set rules once for media, finishing and exceptions for all pieces in a file.
  • Verification provides basic tracking, accounting, reprinting and reporting capabilities, so you can know that every piece is produced accurately.


Featured Printers

InfoPrint 5000 GP

InfoPrint 5000 GP

Versatile media handling, exceptional investment protection.

Quick Summary
  • Adapt to evolving requirements while controlling costs
  • Migrate to trusted, configurable digital color technology
  • Meet tight deadlines with high-throughput printing
  • Discover your business’ potential with a personalized assessment
InfoPrint 4100

InfoPrint 4100

Meet SLAs reliably, month after month

Quick Summary
  • Complete jobs on time with print speeds up to 330 linear fpm
  • Lower costs with 3-up  printing on 19-inch web width
  • Impress customers with 600 dpi image quality
  • Switch to MICR printing as fast as you change developer stations
RICOH Pro C901 / C901s Graphic Arts +

RICOH Pro C901 / C901s Graphic Arts +

Exceptional print quality, uptime and versatility.

Quick Summary
  • Choice of print-only or multi-function model
  • Extensive self-maintenance program
  • Runs at rated speed on media up to 300gsm
  • Near-offset print quality 

Featured Software

RICOH ProcessDirector

RICOH ProcessDirector

Automate print production processes.

Quick Summary
  • Modular, vendor-neutral automated workflow software
  • Graphical workflow builder with drag-and-drop icons
  • Reprint management and automation
  • Easy-to-use, web-based interface
RICOH ProcessDirector Express

RICOH ProcessDirector Express

Automate workflow processes with dashboard control.

Quick Summary
  • Control PDF jobs from receipt through delivery
  • Build customized workflows in a flash
  • Manage jobs sent to multiple printers
  • Reduce labor costs, save postage
RICOH TotalFlow DocEnhancer

RICOH TotalFlow DocEnhancer

Simplify PDF editing, ticketing, job verification and mail prep.

Quick Summary
  • Edit print-ready PDF files on the fly
  • Insert images, text, barcodes and signatures
  • Offer new services without adding technical expertise
  • Get up and running quickly — it's an Acrobat plug-in

Featured Services & Solutions

Mail Integrity

Mail Integrity

Increase postal savings by implementing USPS rules

Quick Summary
  • Qualify for as many postal discounts as possible
  • Implement Intelligent Mail® barcodes
  • Communicate with the USPS electronically via PostalOne!
  • Improve productivity by eliminating mail workflow bottlenecks
Automated Document Factory (ADF)

Automated Document Factory (ADF)

Lower costs and improve quality by automating print and mail processes

Quick Summary
  • Lower costs by automating workflows, including implementing USPS rules
  • Account for every page you print
  • Manipulate data so you can handle more kinds of jobs
  • Manage one or more sites from a single dashboard
Document Composition

Document Composition

Transform how you manage data and compose documents.

Quick Summary
  • Create or modify documents easily, including variable data and content
  • Eliminate preprinted inserts  in favor of onserts (transpromotional)
  • Implement an e-presentment solution
  • Improve response rates with personalized marketing