Customer Success Story: MGX

The Challenge

 

MGX Copy was printing almost a million pages a month on each of their RICOH Pro C901 machines. MGX, a stickler for 100% customer satisfaction and the highest standards, was extremely satisfied with Ricoh. However, MGX rose to the top of the printing industry by never being satisfied with anything short of perfection.

While the Ricoh production printers were clearly the star of MGX Copy’s production floor, there was still room for improvement. The company was experiencing some issues and had to make adjustments on-the-fly to get color, solids and gradients exactly right. Plus, volumes were growing, creating a need for an even more advanced printing solution.

“The RICOH Pro C9110 puts Ricoh on the map for production printing. There are so many reasons for a printer to invest in this technology.”

Lawrence Chou, Founder and CEO, MGX Copy

Solution

With a next-generation digital production printing system in development, Ricoh partnered with MGX Copy, one of its biggest users, to be the beta test site for the new RICOH Pro C9110 color production printer.

Like MGX Copy, Ricoh wasn’t satisfied with anything short of perfection. The Ricoh team knew that the C9110 would remove the issues MGX Copy was having and also advance the capabilities of this growing, extremely innovative online digital printer.

As it turned out, every issue they had with the 901s has been addressed. The RICOH Pro C9110 production printer turned out to be what MGX Copy calls a “dream machine.” The RICOH Pro C9110 offers high-speed digital production at near-offset quality. It’s also affordably priced so MGX Copy could maintain its price point while increasing the quality of its output. To support MGX Copy, Ricoh has a dedicated full-time technician working on-site to keep the printers up and running and quickly troubleshoot if problems arise.

About MGX

MGX Copy is a San Diego-based online printing company committed to top-notch customer service and product quality. Customers can order print jobs via the Internet and MGX Copy ships from their facilities directly to any location in the United States at nationally competitive prices.

Results

The RICOH Pro C9110 printers were a complete improvement across the board:

  • Color, solids and gradients are all greatly improved.
  • Less system adjustment is needed to hit quality marks.
  • The C9110 produces up to 130 pages per minute – 40 sheets more per minute than before.
  • The machine transitions effortlessly between jobs.
  • The workflow is automated to reduce production prep work.
  • MGX Copy business grew by 585 percent over the last several years.
  • MGX has received more than 3,000 customer reviews, and a 98 percent satisfaction rate.

The relationship between Ricoh and MGX Copy has grown and flourished through the years, driven by both companies’ unrelenting efforts to drive the industry forward.

 


 

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