IBM Insurance

IBM Insurance Outsourcing Services (IIOS), a third-party administrator for insurance companies, provides services including front- and back-end office support and risk management.

There are few documents more sensitive than insurance papers. They’re not only private, but their timeliness and accuracy are also of the utmost importance. That’s why IIOS trusted Ricoh to help automate its print and mail operations. The system uses built-in checkpoints starting from the moment a job is received all the way through until all of the documents in the job are successfully mailed. Ricoh ProcessDirector makes sure everything runs smoothly, generating detailed reports along the way.

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